Refund and Return Policy

Get-a-Hashtag.com – Digital Property Platform

Effective Date: 07/07/2025

1. No Refund Policy

1.1 Digital Property Nature

Due to the unique nature of hashtag digital properties offered on our platform, all sales are final and no refunds will be provided. Once a hashtag is purchased and delivered to your account, the transaction is complete and irreversible.

1.2 Immediate Delivery

Hashtag digital properties are delivered instantly upon successful payment processing. The hashtag becomes immediately visible on our platform and the exclusive digital property rights transfer to the purchaser at the moment of successful transaction completion.

1.3 Unique Digital Assets

Each hashtag is a unique, non-duplicable digital asset. Once purchased, the hashtag cannot be “returned” as it becomes permanently associated with the purchaser’s account and displayed on our platform.

2. No Return Policy

2.1 Digital Goods Exclusion

Hashtag digital properties cannot be returned, exchanged, or refunded as they are:

Immediately delivered upon purchase
Permanently registered to the purchaser
Unique digital assets that cannot be resold by the platform
Displayed immediately on our public platform

2.2 Content Customization

All customization options (images, descriptions, website links) are provided as tools for enhancing your digital property. Changes or updates to this content do not constitute grounds for return or refund.

3. Exceptions

3.1 Technical Errors by Platform

Refunds may be considered only in the following exceptional circumstances:

Duplicate hashtag sales due to technical malfunction on our platform
Payment processing errors that result in double-charging
Platform technical failures that prevent hashtag delivery despite successful payment

3.2 Processing Technical Error Claims

In case of suspected technical errors:

Contact our support team within 48 hours of purchase
Provide transaction details and evidence of the technical issue
Allow up to 5 business days for investigation
Receive written response regarding claim outcome

3.3 Fraud Protection

Refunds may be issued in cases of:

Unauthorized use of payment methods (with proper documentation)
Proven payment fraud (subject to verification with payment processors)

4. What We Do NOT Refund

4.1 Change of Mind

Deciding you no longer want the hashtag
Choosing a different hashtag after purchase
Dissatisfaction with platform features
Changes in business needs or strategy

4.2 Content Issues

Inability to upload desired images
Website URL validation failures
Content that violates our platform policies
Hashtag modifications or removals due to policy violations

4.3 Technical User Issues

User device compatibility problems
Internet connectivity issues
User account access problems
Inability to customize hashtag content due to user technical limitations

4.4 Market Changes

Changes in cryptocurrency values after payment
Payment processing fees charged by third parties
Economic factors affecting perceived value

5. German Consumer Rights

5.1 Digital Content Exclusion

Under German and EU consumer protection law, the right of withdrawal (Widerrufsrecht) does not apply to:

Digital content delivered immediately upon purchase
Customized digital goods
Services fully performed with consumer consent before withdrawal period ends

5.2 Statutory Rights

This policy does not affect your statutory rights under German consumer protection law where applicable. However, hashtag digital properties fall under the exclusions from withdrawal rights as defined in German and EU legislation.

5.3 Consumer Advice

Before purchasing, consumers are advised to:

Carefully consider their hashtag choice
Review platform features and limitations
Understand the permanent nature of the purchase
Contact support with any pre-purchase questions

6. Cryptocurrency Payments

6.1 Final Transactions

Cryptocurrency payments (Bitcoin, Ethereum) are particularly final due to the irreversible nature of blockchain transactions. Once cryptocurrency payment is confirmed:

The transaction cannot be reversed
Price fluctuations in cryptocurrency value do not constitute grounds for refund
Network fees and processing costs are non-refundable

6.2 Payment Processor Policies

Cryptocurrency payments are processed through third-party providers whose own terms and policies apply in addition to ours.

7. Account and Platform Policies

7.1 Hashtag Modifications

If we modify or remove your hashtag due to policy violations, content issues, or platform requirements, this does not constitute grounds for refund as outlined in our Terms and Conditions.

7.2 Platform Changes

Updates, modifications, or changes to platform features do not constitute grounds for refund of previously purchased hashtags.

7.3 Service Discontinuation

In the unlikely event of platform discontinuation, reasonable notice will be provided, but refunds are not guaranteed for previously purchased digital properties.

8. Dispute Resolution

8.1 Contact First

Before pursuing any formal dispute resolution, customers must:

Contact our support team in writing
Clearly explain the nature of their concern
Provide all relevant transaction information
Allow reasonable time for response and resolution attempt

8.2 Mediation

If direct resolution is not possible, we encourage use of consumer mediation services available in Germany before pursuing legal action.

8.3 Jurisdiction

Any disputes regarding this refund policy are subject to German law and the jurisdiction of German courts.

9. Pre-Purchase Information

9.1 Clear Communication

We clearly communicate our no-refund policy:

During the checkout process
In our Terms and Conditions
On relevant platform pages
In purchase confirmations

9.2 Customer Support

For pre-purchase questions or concerns about our refund policy, contact our support team:

Email: getahashtaghelp@gmail.com
Response Time: Within 48 hours during business days

9.3 Recommendation

We strongly recommend all potential customers:

Read this refund policy completely before purchase
Contact support with any questions before completing transaction
Ensure hashtag choice meets their long-term needs
Understand the permanent nature of digital property purchase

10. Contact Information

For questions about this Refund and Return Policy or to report technical issues:

Click My Business
Emanuel Jauch
c/o Block Services
Stuttgarter Str. 106
70736 Fellbach
Germany

Email: getahashtaghelp@gmail.com

11. Policy Updates

11.1 Modifications

This Refund and Return Policy may be updated periodically. Any changes will be communicated through:

Platform notifications
Website posting
Email communication (where contact information is available)

11.2 Effective Date

Policy changes take effect immediately upon posting, but do not retroactively affect previous purchases.

Summary: All hashtag digital property sales are final. No refunds or returns are provided except in cases of verified technical errors by our platform. Please contact support before purchase with any questions.

Last Updated: 07/07/2025

By completing a purchase on our platform, you acknowledge that you have read and understood this Refund and Return Policy.